Service
20 FAQs
How do I find out what compaction I have to drive?
Read through our tips and tricks on compression. There you will find all the information you need to find the right compression for you. www.bar-tek.com/compression-ratio-calculator
https://www.bar-tek.com/help-center/service/how-do-i-find-out-what-compaction-i-have-to-drive
With which shipping company do you send?
For national transports within Germany, we ship with DHL and DPD, internationally with DHL Premium or DHL Express.
You can find more information on our Shipping Information page.
https://www.bar-tek.com/help-center/service/with-which-shipping-company-do-you-send
You can find more information on our Shipping Information page.
Can I also pay cash and pick up the parts from you?
A pickup is only possible by prior arrangement and only during our business hours at our location in Overath-Brombach. You will get more information about the arrangement in the checkout if you select the shipping method "pickup".
https://www.bar-tek.com/help-center/help-center/payment/service/can-i-also-pay-cash-and-pick-up-the-parts-from-you
I received my order, unfortunately the wrong item was delivered.
We're sorry. Please write to us briefly using the contact form before you send the item back.
https://www.bar-tek.com/help-center/help-center/service/delivery-returns/i-received-my-order-unfortunately-the-wrong-item-was-delivered.
Do you also offer assembly of the parts?
Yes, you can also come to our workshop in your car. After the assembly of the tuning parts, we can measure the performance of your car directly on our 1000 HP dynamometer.
https://www.bar-tek.com/help-center/service/do-you-also-offer-assembly-of-the-parts
Your order status does not change?
Please use our contact form for your inquiry. A colleague will contact you as soon as possible.
https://www.bar-tek.com/help-center/service/your-order-status-does-not-change
How do I know the type of engine I have?
Depending on the vehicle, you’ll find the engine code in different places. It can be directly on the engine block, stamped in or on a type plate or else on the cover of the toothed belt. The operating manual might also contain the engine code. If you can’t find it in any of these places, a repair shop can help you.
Differences between TFSI & TSI engines you can find here.
https://www.bar-tek.com/help-center/service/how-do-i-know-the-type-of-engine-i-have
Differences between TFSI & TSI engines you can find here.
What is your email?
You can write to us at info@bar-tek.com. Or you just use our contact form.
https://www.bar-tek.com/help-center/service/what-is-your-email
Can you return the parts if they do not fit?
Within the framework of the right of withdrawal within the EU, you can return parts purchased from us. The conditions for this can be found on the linked page.
Important to know:
The buyer bears the direct costs of returning the goods. This is regulated by law.
You must pay for any loss in value of the goods if this loss in value is due to handling on your part that is not necessary for testing the condition, properties, and functioning of the goods.
In simple words: If the part is no longer 100% in order, then we can retain a part of the purchase price for the loss of value. So: Take care of the parts if you are not sure that you want to keep them.
https://www.bar-tek.com/help-center/help-center/service/delivery-returns/can-you-return-the-parts-if-they-do-not-fit
Important to know:
The buyer bears the direct costs of returning the goods. This is regulated by law.
You must pay for any loss in value of the goods if this loss in value is due to handling on your part that is not necessary for testing the condition, properties, and functioning of the goods.
In simple words: If the part is no longer 100% in order, then we can retain a part of the purchase price for the loss of value. So: Take care of the parts if you are not sure that you want to keep them.
Do you also deliver to Switzerland?
Of course. We deliver worldwide, provided there are no export restrictions.
By the way: For customers in Switzerland, meineinkauf.ch offers an interesting shipping alternative, which enables favorable and customs-compliant delivery directly to you in Switzerland. You can find more information at meineinkauf.ch.
By the way: For customers in Switzerland, meineinkauf.ch offers an interesting shipping alternative, which enables favorable and customs-compliant delivery directly to you in Switzerland. You can find more information at meineinkauf.ch.
How do I properly tighten ARP screws?
Here you will find all the information on how to properly tighten ARP screws: www.bar-tek.com/arp-rod-bolts-installation.
In the category ARP studs and bolts you will find suitable items for many vehicles.
Take a look at the BAR-TEK® studs. Top-quality - and you can save a few euros ;-)
https://www.bar-tek.com/help-center/help-center/products-stock/service/how-do-i-properly-tighten-arp-screws
In the category ARP studs and bolts you will find suitable items for many vehicles.
Take a look at the BAR-TEK® studs. Top-quality - and you can save a few euros ;-)
What payment options do you offer?
Depending on the country of order and the size of the shopping cart, we offer different payment methods, including
https://www.bar-tek.com/help-center/help-center/payment/service/what-payment-options-do-you-offer
PayPal, Klarna, VISA and Mastercard, various debit cards, easyCredit, iDEAL, ...
You have questions about an order?
Please use our contact form for your request. A colleague will get back to you as soon as possible.
https://www.bar-tek.com/help-center/service/you-have-questions-about-an-order
Do you have a complaint?
Then please use our contact form.
https://www.bar-tek.com/help-center/help-center/service/delivery-returns/do-you-have-a-complaint
Please state the order number, the article, and the reason for the complaint.
We will then get in touch with you as soon as possible.
Are you looking for the payment details for prepayment orders?
For prepayment orders, you will find our bank details on the order confirmation email between the list of parts and the billing address.
https://www.bar-tek.com/help-center/help-center/payment/service/are-you-looking-for-the-payment-details-for-prepayment-orders
How do I find out which engine or engine code I have?
Are you driving a 2.0L engine? www.bar-tek.com/2.0l-tfsi-engine-codes
Are you driving a 1.8T engine? www.bar-tek.com/1.8t-engine-codes
https://www.bar-tek.com/help-center/service/how-do-i-find-out-which-engine-or-engine-code-i-have
How much power does a racing catalytic converter deliver? And does the exhaust emission standard change?
You can't say that across the board. It depends on the position, the size, and the software. The number of cells, whether 100 or 200, also influences the performance.
https://www.bar-tek.com/help-center/service/how-much-power-does-a-racing-catalytic-converter-deliver-and-does-the-exhaust-emission-standard-change
When using a racing catalytic converter, the exhaust emission standard does not necessarily change. This is due to the catalytic converter and is also stated in the product description.
HJS Kats are available with ECE approval. You can find them here.
I would like to have my injectors checked. How does it work?
Read our service in peace. There you will find all the necessary information: www.bar-tek.com/injector-clean-check.
We need approx. 2 to 3 days for the nozzle service, depending on the order situation. Add to that the time for shipping.
https://www.bar-tek.com/help-center/service/i-would-like-to-have-my-injectors-checked.-how-does-it-work
We need approx. 2 to 3 days for the nozzle service, depending on the order situation. Add to that the time for shipping.
Looking for parts for a specific vehicle?
Just click on products in the menu above.
Using the compatibility filter in the red bar (make, model, ...) you can limit the selection of your vehicle. The filter remains active even when you change pages, i.e. when you go to subcategories such as intake.
When will I receive my order?
The delivery time within Germany is stated with the article. Within the EU, the delivery time increases by approx. 2 to 9 days (depending on the country). Worldwide, about 9 to 15 days are added for delivery and possibly customs for premium shipping. Express delivery times are shorter.
You can find more information on our page Payment / Dispatch.
In the shopping cart you can also see the estimated delivery time for your country with DHL International and DHL Express (depending on which shipping method we can offer for your country).
https://www.bar-tek.com/help-center/service/when-will-i-receive-my-order
You can find more information on our page Payment / Dispatch.
In the shopping cart you can also see the estimated delivery time for your country with DHL International and DHL Express (depending on which shipping method we can offer for your country).
