Account

9 FAQs

Where can I find my invoice?

Log in to your customer account. Click there on Order. Now you can see the status of your order and download each invoice easily.

18.03.2022

Do you have questions about your order status or want to know where your package is?

Log in to your customer account. Click on Order there. Now you can see the status of your order and, if applicable, the status of your package at the package service provider.
You don't have a customer account? No problem. When the package is sent, you will receive the tracking number of the shipping service provider from us. You can use the number to check the status of the parcel at DHL and DPD.
Only when the package has not moved for seven days can we submit an inquiry. Until then you have to be patient. Unfortunately we cannot influence anything during this time.

18.03.2022

How can I create a customer account?

You can create a new customer account on the registration page.

Of course, you can also do this when you buy at the checkout.

18.03.2022

The delivery date says "Has been reordered".

"Has been reordered" means that we have ordered the item from the manufacturer. Unfortunately, we do not have a delivery date yet.

As a rule, the manufacturers deliver within the time window that we specified for the item.

Unfortunately, it happens that manufacturers themselves have delivery problems so that we do not get the articles on time. It is sometimes difficult, especially now with the coronavirus.

We do our best and try to send you your order as soon as possible.

18.03.2022

Your VAT ID no. is not accepted / is not valid?

The check of the VAT ID no. runs through a query at MIAS / VIES.
The data stored there (company name, address, etc.) must be identical to the information in the customer account.
For new customers, the delivery address must match the billing address.

18.03.2022

You want to register as a new customer?

If you click on My Account at the top of the page and then on Register, you can create a customer account.
But you can also create a customer account in the checkout afterwards.
If both do not work, please write us via the contact form. Or send a mail to [email protected] if you want to send us a picture of the error / problem.

18.03.2022

How do I get dealer conditions?

You can find all the information you need here: https://www.bar-tek.com/become-a-dealer

18.03.2022

You should have received an email but haven't got it?

Please check your spam folder. Occasionally our emails end up there. It's best to put us on your whitelist. Then you will always receive our emails immediately.

18.03.2022

Does the login no longer work?

If your e-mail is still the old one, you can use the "Forgot your password?" function.
If the email address has also changed, please write to us using the contact form.

18.03.2022