Help Center

Help Topics

Do you have questions about your order status or want to know where your package is?

I received my order, unfortunately the wrong item was delivered.

The delivery date says "Has been reordered".

Can you return the parts if they do not fit?

Do you also deliver to Switzerland?

Do you have a complaint?

Show all questions

Where can I find my invoice?

Can I also pay cash and pick up the parts from you?

What payment options do you offer?

Are you looking for the payment details for prepayment orders?

Show all questions

Popular FAQs

Forge TÜV / certificate

Forge articles generally have no expert opinion and are not permitted in the StVZO. An entry must always be discussed with the TÜV in individual cases.

18.03.2022

Do you have questions about your order status or want to know where your package is?

Log in to your customer account. Click on Order there. Now you can see the status of your order and, if applicable, the status of your package at the package service provider.
You don't have a customer account? No problem. When the package is sent, you will receive the tracking number of the shipping service provider from us. You can use the number to check the status of the parcel at DHL and DPD.
Only when the package has not moved for seven days can we submit an inquiry. Until then you have to be patient. Unfortunately we cannot influence anything during this time.

18.03.2022

Do I have to have the parts registered with the TÜV (German Technical Inspection Agency)?

Yes, any structural modification must be approved by a test center. Otherwise your operating license will expire. We already offer many items with a TÜV certificate, so you can drive in traffic with confidence. It's best to talk to the TÜV inspector about your project beforehand and have it approved.

29.09.2022

Would you like to get in touch?

Didn't find an answer?
Then write us an e-mail via the contact form – we will get back to you as soon as possible.

To the contact form